Policies

Shipping

If ordered before 1 pm Mon-Friday order will ship same day. If ordered after 1 pm, will ship next day. If ordered Saturday or Sunday, your order will ship Monday morning.

Changing/Cancelling an Order

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot confirm that changes or cancellations can be made. This depends on how far along the order is in processing and shipping, email us.

Returns

Due to the nature of our product, we can not accept returns.

Undeliverable Packages

Occasionally, we will have a package returned to us because it was undeliverable.  This can occur for the following reasons:

- Incorrect address information entered during checkout.

- Failed delivery attempt or item was not picked up from the local post office within the specified time.

- Refused by the recipient.

Browndages is not responsible for packages that are returned as undelivered.  If customer requests for package to be sent to another address, new shipping fees will be added to the order and will have to be paid before item is shipped.

Packages not Received

Once your package is handed off to USPS, Browndages is no longer responsible for it. Our shipping method of First Class Mail comes with tracking. If tracking says your package was delivered, you should contact USPS for any questions.